Maya Chen · Discount request
“I can offer 10% off the Starter Kit and include standard shipping. Would you like me to reserve it?”
Human control
Review the moments that need judgment.
Hermes keeps discounts, sensitive claims, and low-confidence replies in one calm queue.
3 waiting
Price exception
The requested discount exceeds the agent's 5% automatic approval threshold.
João Ribeiro · Human handoff
The customer asked for a return outside the published policy window.
Every decision stays traceable.
Draft, reviewer, edits, and final delivery are retained in the workspace audit trail.
4m 12s
Median review time this week, down 18% from the previous period.